Privacy Policy
Habarana Elephant Safari
Effective Date: April 12, 2026
1. Introduction
Welcome to Habarana Elephant Safari. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
Booking Information
- Safari booking details (dates, packages, preferences)
- Communication details related to bookings
Account Information
- Login credentials (email and password)
- Profile data (including profile picture if using Google or Facebook login)
Payment Information
- Payment status and transaction history
- We do NOT store card or bank details
Guest Booking Data
If you book without creating an account:
- Your details may be temporarily stored
- A system-generated account may be created to manage your booking
3. How We Use Your Information
We use your information to:
- Process and manage safari bookings
- Communicate booking confirmations and updates
- Send important account-related emails (registration, password reset)
- Send promotional and marketing emails (you can unsubscribe anytime)
- Improve our services and user experience
- Provide customer support
- Coordinate with drivers and staff for your safari experience
4. Authentication & Third-Party Login
You may log in using:
These services may share basic profile information (such as name, email, and profile image) with us. We only use this data to manage your account.
5. Payments
We use third-party payment providers (such as PayHere) to process payments.
- We do not store card or banking details
- Payments are securely handled by external providers
- We only store transaction status and booking-related payment records
6. Cookies & Session Data
We use cookies and similar technologies for:
- User authentication and session management
- Guest booking tracking
- Improving website performance
These cookies are essential for the proper functioning of our website.
7. Email Communication
We may send you:
- Booking confirmations
- Account-related notifications
- Promotional and marketing emails
You can unsubscribe from marketing emails at any time.
8. Data Sharing
We do not sell or rent your personal data.
We only share necessary information with:
- Safari drivers (for booking coordination)
- Internal staff (managers and operators)
We may also use trusted service providers such as:
- Supabase (data storage and authentication)
- Resend (email delivery)
- Cloudflare (hosting and security)
- Google and Facebook (authentication services)
9. Data Storage & Security
- All data is stored securely using modern technologies
- We use secure platforms like Supabase for database management
- Backups are maintained to prevent data loss
- We take reasonable steps to protect your information from unauthorized access
10. Data Retention
- Account information can be modified or deleted upon request
- However, booking records are retained for operational, legal, and record-keeping purposes
11. Your Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request account deletion
- Unsubscribe from marketing emails
To make a request, contact us using the details below.
12. Children’s Privacy
Our services are available to users of all ages. However, we encourage parental guidance for minors when using our services.
13. AI Chatbot & External Platforms
We may use AI-powered chatbots to assist users and provide information.
We also maintain presence on third-party platforms such as:
- TripAdvisor
Interactions on those platforms are subject to their respective privacy policies.
14. International Users
Our services are used by customers worldwide. By using our website, you consent to the transfer and processing of your data in Sri Lanka and other locations where our service providers operate.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
16. Contact Information
If you have any questions or requests regarding your privacy:
Habarana Elephant Safari No 19, Anuradhapura Road, Habarana, Sri Lanka 📧 habaranaelephantsafari@gmail.com 📞 +94 70 336 9465
17. Your Trust
Every booking is more than a transaction—it’s a journey. We protect your data with the same care we give to every safari experience.