Terms & Conditions
Habarana Elephant Safari
Effective Date: April 12, 2026
1. Introduction
Welcome to Habarana Elephant Safari.
By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree, please do not use our services.
2. Services
We provide safari-related services, including:
- Jeep safari bookings
- Elephant experiences
- Village tours and related activities
All services are subject to availability and operational conditions.
3. User Accounts
- Users may create an account to manage bookings
- You are responsible for maintaining the confidentiality of your account
- You agree to provide accurate and complete information
We reserve the right to suspend or terminate accounts if misuse is detected.
4. Bookings
Account Bookings
- Users can book services through their account
Guest Bookings
- Users may book without an account via WhatsApp or Messenger
- A temporary or system-generated account may be created for booking management
5. Payments
- Payments may be made through third-party providers (e.g., PayHere) or directly at the location
- We do not store card or banking details
- Bookings may require full or partial payment depending on the service
6. Cancellation & Refund Policy
- Cancellation and refund eligibility may vary depending on the service
- Refund decisions are made based on operational conditions and timing
- Please contact us directly for cancellation requests
7. User Responsibilities
You agree:
- To use the website lawfully
- Not to misuse or attempt to exploit the system
- Not to interfere with website security or operations
8. Safari & Experience Disclaimer
- Safari experiences depend on natural conditions and wildlife behavior
- We do not guarantee sightings of elephants or other animals
- Weather, park regulations, and safety concerns may affect services
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for delays, cancellations, or disruptions beyond our control
10. Data & Privacy
Your use of our services is also governed by our Privacy Policy and Cookie Policy.
11. Third-Party Services
We rely on third-party platforms such as:
- Payment providers
- Authentication services (Google, Facebook)
- Hosting and infrastructure providers
We are not responsible for the policies or actions of these third parties.
12. AI Chatbot
We may provide AI-powered assistance for customer support and information.
- Responses are for informational purposes only
- We do not guarantee complete accuracy at all times
13. Reviews & External Platforms
We may display or link to reviews from platforms such as:
- TripAdvisor
These platforms operate independently under their own terms.
14. Changes to Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
15. Governing Law
These Terms are governed by the laws of Sri Lanka.
16. Contact Information
Habarana Elephant Safari No 19, Anuradhapura Road, Habarana, Sri Lanka š§ habaranaelephantsafari@gmail.com š +94 70 336 9465
17. Final Note
Every journey with us is built on trust, safety, and experience. By using our service, you become part of that journey.